Shipping & returns

Last updated 31 October 2026

Every print is made to order for you by our print partner, at a facility close to you where possible. Printing takes 2–5 business days, then it's on its way with tracking.

Delivery times and costs

Shipping is included in the price for most countries. Where it isn't, the charge is shown in your cart before you pay.

When your order ships, we email you the tracking number, and your order page follows it. If an order crosses a border, the destination country may charge import duties or taxes, which are the recipient's to pay.

Returns

Because each print is made for you, with your town and your words, we don't accept returns or exchanges and can't refund an order if you change your mind. In the EU and the UK, the 14-day right to cancel doesn't apply to goods made to your specifications. Please check the town, the words, the size and the address before you pay: orders go to the printer within minutes, so we can't change or cancel them afterwards.

Damaged or misprinted? We'll replace it

If your print arrives damaged, or isn't what you ordered, we'll send a new one free of charge.

• Email us within 30 days of delivery, from the contact page or by replying to your order email.
• Include your order number and photos of the print and the packaging.
• You don't need to send anything back.

Lost parcels and wrong addresses

If tracking hasn't moved for 10 days, or your order hasn't arrived a week after the latest estimate above, email us and we'll look into it with the carrier; if it's lost, we'll send a replacement. If a parcel comes back to us because the address entered at checkout was wrong or incomplete, we can send it again for the cost of shipping.